Grievance / Support Policy

Samaroh360
A brand operated by RSAL Sphere

Contact Details:
Email: samaroh360@gmail.com
Phone: [To be added]
Address: [To be added]

Effective Date: [To be added]

This Grievance & Support Policy outlines the procedure for addressing complaints, concerns, or service-related issues for Samaroh360, operated by RSAL Sphere.


Our Commitment

Samaroh360 is committed to providing transparent, professional, and responsive support to all clients and partners.


How to Raise a Grievance

If you have any concerns related to:

  • Service delivery
  • Payments or billing
  • Vendor coordination
  • Behaviour or professionalism

You may contact us using the details below.


Grievance Contact Details

Email: samaroh360@gmail.com
Phone: [To be added]

Please include:

  • Your name
  • Event date / reference (if applicable)
  • Clear description of the issue

Response Timeline

  • Acknowledgement within 48 business hours
  • Resolution attempt within 7 business days

Complex cases may require additional time, which will be communicated.


Escalation

If a grievance is not resolved satisfactorily, it may be escalated internally within RSAL Sphere for further review.


Limitations

This policy does not apply to:

  • Issues beyond Samaroh360’s reasonable control
  • Third-party actions not coordinated by Samaroh360
  • Force majeure events

Contact & Legal Information

For any questions, clarifications, or concerns related to this policy, you may contact us at:

Samaroh360
A brand operated by RSAL Sphere

Email: samaroh360@gmail.com
Phone: [To be added]
Address: [To be added]


Policy Updates

Samaroh360 (RSAL Sphere) reserves the right to modify, update, or revise this policy at any time without prior notice. Any changes will be effective immediately upon being published on this website.


Governing Law

These policies shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in India.